How can we help you?

Email support

Support is handled through email. Use this address:

Tip: include the email you used to sign up, and a short description of what you were trying to do.

Quick links

Billing is processed by Stripe. STRATIQ controls your plan access level.

Refunds

Refund requests are handled through Support. If you are a first-time customer and request a refund within 14 days of your first subscription purchase, we will review and process the request operationally through our payment provider.

Email [email protected] with your account email and the purchase date.

Privacy-first support

We never ask for sensitive information such as wallet seed phrases or private keys. Keep your message simple: what you clicked, what you expected, and what happened instead.